Senior Account Manager Associating Adjusting Oct 05 to Present:

Experienced with a demonstrated history of working in the insurance industry. Responsible for the day-to-day management of client claims and the team handling those claims. From customer service, claims handling, reporting and all day-to-day functions. On site lead for national CAT team, liaison between our company and the insurance company’s. Develop key accounts plans for assigned accounts, implement account strategy. Maintain through understanding of the customers end use markets, their important customers and their main competitors. Implement and manage the effective delivery of key customer programs including communication strategies, customer training issue resolution and utilization reporting. Continue training, keeping our team up to date on client requirements and daily operations. Maintain contractual compliance with clients. Skilled in contract negotiations and risk management.

Southeast Fleet Services Facility manager/Terminal Manager Oct 2000-Oct 2005:

Managed a rail facility with 50 rail car spots. Over 1,000,000 gallons of onsite tank storage. A transloading operation transferring liquid and bulk products from rail cars to storage tanks and trucks for delivery. Responsible for new customer acquisition and contract negotiation. Setting up safety protocols and training. Handle driver hiring, Plan safety meetings. Assist with accident investigations.

US Navy Aug 1982-Oct 1993:

Submarine mechanic Pumps, valves and hydraulics. Crane operator shipboard portal cranes 25 ton, RT cranes and overhead hoist. Recruiter Rockford, IL Rink in charge of a 5-person office. All day-to-day activities. As well as scheduling high school visits for the 35 schools we covered. The local colleges’ career fairs and events.

Scott enjoys his family and the outdoors.