Support
Frequently Asked Questions
Answers to common questions from policyholders and carrier partners.
Filing a Claim
How do I report a new claim?
Call 865-573-7923, submit a general inquiry at https://associatedadjusting.com/contact, or email info@associatedadjusting.com. Have your policy number, date of loss, and a brief description of damages ready.
What documents should I prepare?
Photos of damage, repair estimates if available, police or fire reports when applicable, and receipts for emergency mitigation (tarps, board-up, water extraction).
How quickly will an adjuster contact me?
Response times depend on your carrier and loss type. Digital intake submissions are typically reviewed within one business day. Catastrophe events follow our CAT prioritization protocol with accelerated timelines in impact zones.
Can I check the status of my claim?
For claim status updates, contact your carrier or call our claims desk at 865-573-7923. If you submitted through our intake form, reference your confirmation number when you call or email info@associatedadjusting.com.
Coverage & Offices
Do you handle claims in all 50 states?
Yes. We maintain nationwide field capacity with regional hubs and CAT mobilization teams for large-scale events. Our adjusters are licensed in every jurisdiction.
What is Associated Adjusting's mailing address?
Our mailing address is PO Box 9119, Knoxville, TN 37920, with regional operations in Alabama and Georgia. Learn more on our About page at https://associatedadjusting.com/about-us or call 865-573-7923 for assistance.
What are your office hours?
Our business office is open Mon–Fri 8AM–5PM ET. A 24/7 CAT line is available for catastrophe and emergency claims at 865-573-7923.
How fast can you deploy for a catastrophe?
Our CAT mobilization teams can deploy within 24 hours of a disaster declaration. We maintain scalable field capacity and coordinate from our Knoxville mailing address with regional hubs across the Southeast.
Carriers & Partners
How can my carrier partner with Associated Adjusting?
Use the carrier & partner inquiry form at https://associatedadjusting.com/contact, email info@associatedadjusting.com, or call 865-573-7923 to discuss partnership opportunities, capabilities, and service levels.
What quality controls are in place on claim reports?
Every report and estimate passes a three-tier review process. Our quality control team checks accuracy, consistency, and adherence to carrier guidelines before delivery.
What estimating platforms do you support?
Our teams work with industry-standard platforms including Xactimate® and Symbility®, along with carrier-specific reporting formats and proprietary analytics tools.
Policyholders
What should I expect during the inspection?
A licensed adjuster will contact you to schedule a property inspection, document damages with photos and measurements, and explain next steps. You may prepare a list of damaged items and any repair estimates you have received.
Is my claim information kept secure?
Yes. Claim submissions through our digital intake are encrypted in transit. We follow professional privacy standards and carrier-specific data handling protocols on every file.
Still have questions? Reach our team by email or the contact form.
- Claims desk and carrier relations support
- Office hours Mon–Fri 8AM–5PM ET · 24/7 CAT line
- Response within one business day for general inquiries